tok999 Privacy Policy

1 What Information We Collect

Some information is collected from the moment you create an account and throughout your use of our services. The primary goal of this data collection is to provide you with a secure, convenient, and personalized experience. The types of information we collect are detailed below.

Personal Information (Collected at Registration)

• Full Name and Date of Birth
• Email address and mobile number
• Residential Address (Country/Division)
• Username and Password (Encrypted)

KYC & Identity Verification Information

• Copy of national ID or passport
• Driving license (where applicable)
• Proof of address (utility bill or bank statement)

Financial Transaction Information

• Deposit and withdrawal amounts and dates
• Payment method type (Mobile Banking/Nagad/Rocket) — not the full account number
• Transaction Reference ID

Technical & Device Information

• IP address and device type
• Browser Version and Operating System
• Visit Time, Pages Viewed, and Session Details
• Login Time & Location (for Fraud Prevention)

Data Type	Collection Date	Mandatory?
Name & date of birth	Register	Yes
Email & Phone	Register	Yes
Identity Document	KYC Verification	For Withdrawals
Payment Reference	Transactions	Yes
IP & Device	Automatic	For Security

2 Purpose of Data Use

Tok999 uses your personal information only for defined, legitimate purposes. We never use your data for irrelevant or unauthorized activities. The primary use cases are outlined below.

• Account Management: For registration, login, profile updates, and account security.
• Financial Transaction Processing: To process deposits and withdrawals successfully and to maintain transaction history.
• KYC Verification: To verify your identity and prevent account fraud.
• Customer Support: To respond accurately to your complaints or inquiries.
• Promotions & Bonuses: To send you offers you qualify for (only with your consent).
• Fraud & Scam Prevention: To detect and prevent suspicious activity.
• Compliance with Legal Obligations: To provide required information to relevant regulatory authorities.
• Platform Improvement: To analyze user experience and improve the quality of our services.

3 Data Retention & Period

Tok999 does not retain your information longer than necessary. All data is stored while your account remains active. After account closure, certain information may be kept for a defined period to meet legal obligations.

Retention Period

• Account information & transaction history — minimum 5 years after account closure
• KYC documents — 3 years after verification is complete
• Customer support conversations — 2 years
• Cookies & technical logs — 90 days to 1 year
• Marketing Consent Records — 3 years from withdrawal of consent

Data Storage Location

Tok999 servers are hosted in internationally certified data centers. All servers are protected with firewalls, access controls, and regular security audits. Data belonging to Bangladesh users is stored with priority on Asia-Pacific region servers.

4 Sharing Data with Third Parties

Tok999 never sells your personal information. In certain specific circumstances, limited data may be shared with trusted partners.

Third Party	What Information Is Shared	Reason
Payment Provider	Transaction Amount & Reference	Payment Processing
KYC Verification Service	Identity Document Details	Identity Verification
Game Provider	User ID & Bet Details	Game Management
Regulatory Authority	Legally Claimed Information	Legal Obligations
Analytics Services	Anonymous Usage Data	Service Improvement

5 Cookies & Tracking Technologies

The tok999 website uses cookies and similar tracking technologies to enhance your browsing experience and ensure the site functions properly.

Types of Cookies

• Essential Cookies: Required for login sessions and site security; the site cannot function properly without these.
• Functional Cookies: Remembers your preferred language and settings.
• Analytics Cookies: Collects data anonymously to identify which pages are used most.
• Security Cookies: To identify suspicious login attempts.

You can disable cookies from your browser settings. However, disabling essential cookies may prevent you from logging into your account or completing payments.

6 Your Rights

As a tok999 user, you hold several important rights over your own information. Contact our support team at any time to exercise these rights.

Child Protection Policy

Tok999 is an online gaming platform strictly for adults. We enforce a rigorous policy to protect children and minors.

• No person under the age of 18 is permitted to create or use an account on tok999.
• Date of birth is verified at registration and confirmed through the KYC process.
• If we discover that a minor is using an account, that account will be suspended immediately and all associated transactions will be cancelled.
• No information is knowingly collected from minors.
• If parents have concerns, they can reach out to [email protected].

8 Security Measures

Tok999 employs industry-leading technical and administrative security measures to protect your data. Our security team monitors systems around the clock, 24 hours a day.

Technical Security

• All sensitive data is stored with 256-bit AES encryption
• All data transmissions are encrypted using TLS 1.3 protocol
• Two-factor authentication (2FA) available
• Regular security testing and penetration testing
• DDoS Protection & Web Application Firewall (WAF)
• Automated Suspicious Activity Detection System

Administrative Security

• A minimum necessary access policy is followed for employee access to information
• Regular privacy and security training
• Annual third-party security audit
• Policy to notify affected users within 72 hours in the event of a data breach

9 Changes to the Privacy Policy

Tok999 reserves the right to update this Privacy Policy as needed. Changes may occur due to business updates, new legal requirements, or service improvements.

• You will be notified by email or via the platform of any significant changes.
• The date of any changes will always be shown at the top of this page.
• Continued use of tok999 after any changes will be considered acceptance of the updated policy.
• For major changes, fresh consent will be obtained from active users.

10 Contact & Complaints

For any questions, concerns, or rights requests regarding this Privacy Policy, please contact our support team. We aim to respond within 72 hours.

• Submit a privacy request and use "Privacy Request" as the subject line.
• Identity verification will be required to delete, correct, or download your data.
• You can reach us via live chat directly — 7 days a week, 24 hours a day.